Policies

At ITG, we are committed to a quality approach that guarantees the full compliance of our products and services with international standards. Since 1997, we have prioritized excellence, reliability, and sustainability in the solutions we offer for the agriculture and industrial storage sectors. Our quality policy is designed to provide uninterrupted value to our customers.

Compliance with International Standards

• All our production and service processes are certified with the ISO 9001 Quality Management System.
• With CE marking, we prove compliance with European Union directives.
• We conduct independent audits twice a year to test our quality control processes.

Meticulous Manufacturing

• All products are manufactured by expert teams in our 650 m² modern facility and undergo a 3-stage testing process.
• Sensors are subjected to durability tests ranging from -20°C to +85°C.

Continuous Improvement via Customer Feedback

• After every project, we conduct customer satisfaction surveys and incorporate feedback into our product development processes.
• We pledge to resolve all complaints within 48 hours.

Environmentally Friendly Production

• We achieve energy and raw material savings through the ISO 14001 Environmental Management System.
• By using recyclable materials, we keep our waste ratio below 30%.

Quality Control in the Supply Chain

• We evaluate our suppliers through annual quality audits and do not work with uncertified vendors.
• By supporting local manufacturers, we reduce our carbon footprint from logistics.

Employee Training and Quality Awareness

• All employees receive 40 hours of quality management and technical training each year.
• We optimize our processes with Six Sigma and Kaizen methodologies.

At ITG, we view the protection of natural resources and leaving a livable world for future generations as our core responsibility. In our production processes, we prioritize energy efficiency, recycling, and a low carbon footprint, leading the sustainable transformation of the agricultural industry with environmentally friendly technologies.

Energy-Efficient Production

• All our systems are designed with IoT-based automation technology that consumes 40% less energy.
• We promote the use of renewable energy in our production facilities through solar panels and LED lighting.
• We continuously improve energy performance with the ISO 50001 Energy Management System.

Recycling and Waste Management

• 85% of our products are manufactured with recyclable materials (ABS plastic, stainless steel).
• We strive for zero waste in waste management and reuse production residues.
• We offer a take-back program for old equipment to reduce electronic waste.

Reducing Carbon Footprint

• We aim to be carbon-neutral in production by 2030 and commit to reducing CO₂ emissions by 50%.
• We are developing an electric vehicle fleet for logistics and collaborating with local suppliers.

Environmentally Friendly Product Design

• We develop modular and long-lasting systems based on the Cradle-to-Cradle principle.
• We use biodegradable materials in product packaging and have reduced plastic consumption by 90%.

Sustainability in the Supply Chain

• We require our suppliers to be ISO 14001 certified.
• By working with local manufacturers, we minimize emissions caused by transportation.

Employee and Customer Engagement

• All employees receive annual environmental awareness training.
• We inform our customers with energy-saving reports and encourage sustainable practices.

At ITG, our core principles are 24/7 technical support, personalized solutions, and transparent pricing to understand and exceed our customers’ expectations. Our aim is not only to sell products but also to build long-term, trust-based relationships.

24/7 Uninterrupted Technical Support

• Immediate Response: We provide technical support within 15 minutes in emergencies.
• Multi-Channel: Support is available via phone, email, live chat, and on-site intervention.
• Remote Resolution: With IoT-based systems, we resolve 80% of malfunctions remotely.

Personalized Solutions

• Project-Based Teams: A dedicated expert team is assigned to each customer to design solutions based on your facility’s size and needs.
• Free Consultancy: We analyze your storage infrastructure and provide the most suitable system recommendations.
• Flexible Integration: We develop modular solutions compatible with your existing systems.

Transparent Pricing and Contracts

• No Hidden Costs: All our prices clearly state installation, training, and warranty coverage.
• Fixed Budget Commitment: Prices set at the start of the project remain unchanged throughout the process.
• Easy Payment: We offer flexible installment options and financing tailored to your needs.

Feedback and Continuous Improvement

• Monthly Performance Reports: We share detailed reports on system performance and energy savings.
• Customer Satisfaction Surveys: We measure service quality twice a year through surveys.
• Complaint Management: We resolve complaints within 48 hours, aiming for a 98% satisfaction rate.

After-Sales Services

• 2-Year Free Warranty: Technical warranty and spare parts support on all products.
• Periodic Maintenance Programs: Two free maintenance visits per year to increase system efficiency.
• Training and Certification: We provide free system training for your users.

At ITG, with the goal of becoming a global innovation center in agricultural and storage technologies, investment in R&D is our strategic priority. This policy is designed to anticipate sectoral changes, provide innovative solutions to customer needs, and support sustainable growth.

While sustainable success and competitiveness in temperature control systems require innovation and R&D investment as strategic priorities, we also closely follow technology and adopt a continuous improvement approach to offer innovative solutions for our customers’ evolving needs.

Accordingly, we continuously invest in R&D to:

• Improve our existing products and services,
• Develop next-generation temperature control technologies,
• Increase energy efficiency and system safety.

We prioritize cooperation with sector stakeholders and foster a corporate culture that encourages creative ideas to become tangible solutions.

We see innovation not just as a goal, but as an integral part of how we do business.

At ITG, we recognize the value of our human potential—the foundation of all our achievements—and aim to strengthen this potential to build a solid future. The essence of our Human Resources policy is to create a culture that processes knowledge, encourages creativity, and integrates ethical values.

We consider our people our most valuable asset and believe that the road to success is paved by competent and happy employees. Accordingly, we pursue a fair, transparent, and participatory HR policy that supports the development of our employees.

Our goals are to:

• Place the right people in the right positions,
• Provide ongoing training and career opportunities,
• Increase employee satisfaction and loyalty,
• Create a discrimination-free work environment based on equal opportunity,
• Build a corporate culture that strengthens team spirit and promotes open communication.

We also adopt a management approach that respects all employee rights and ethical principles, with particular emphasis on occupational health and safety.

Building the Future with Competence, Equal Opportunity, and Inclusion

At ITG, we are committed to creating a work ecosystem that unlocks the potential of our employees and provides fair opportunities to all. This policy is based on the principles of continuous learning, transparent career paths, and inclusion.

Our Policy Commitments

Regular Training and Skills Development

• 50 hours of technical/personal development training per year (AI, leadership, language skills).
• 24/7 accessible digital learning content through the “ITG Academy” platform.
• Certificate programs for high-potential employees.

Career Planning and Advancement

• Regular one-on-one career interviews to set goals and roadmaps.
• Internal posting and group rotation programs for vertical/horizontal mobility.
• Aiming for 40% female representation in management positions by 2027.

Gender Equality and Inclusion

• Guarantee of equal pay for equal work across all positions (gender pay gap: 0%).
• Mandatory dialogue workshops for a workplace that respects all identities.

Flexible Work and Work-Life Balance

• Hybrid model (office/remote) and compressed workweek options.
• Annual paid leave adjusted according to tenure, plus 10 additional days for family emergencies.

Responsible Collaboration for Fair Trade, Human Rights, and Local Economy

At ITG, we base every link in our supply chain on the principles of human dignity, environmental sustainability, and local development. This policy audits our suppliers’ compliance with ethical standards and supports responsible production by building long-term partnerships with local manufacturers.

Our Policy Commitments

Human Rights and Labor Standards

• All suppliers are annually audited for compliance with ILO standards (prohibition of forced labor, prevention of child labor, freedom of association).
• We provide an anonymous complaint hotline for supplier employees and intervene immediately in the event of rights violations.

Environmental Responsibility

• We require ISO 14001 Environmental Management System certification from all suppliers.
• Carbon footprint reporting is mandatory, and we do not renew contracts with suppliers who fail to reduce emissions by at least 10%.

Local Producer Support Program

• Target to increase the proportion of local suppliers to 70% by 2027.
• We offer free technical training, advance payments, and long-term contract guarantees to SMEs.

Transparent and Fair Contracts

• We protect producer profit margins through community-based cost analysis in pricing.
• We add ethical clauses to contracts and reserve the right of unilateral termination in case of violations.

Supply Chain Traceability

• With a cloud-based system, we ensure full traceability from raw material source to final product.
• We provide consumers with supplier information on our products via “Ethical Supply” QR codes.

Protecting the health and safety of our employees is our top priority at every stage of our operations. In this context, we fully comply with all current legal regulations and international occupational health and safety standards.

The core principles of our policy are:

• Identifying and eliminating or minimizing risks in advance,
• Being prepared for emergencies,
• Educating and raising awareness among all employees about occupational health and safety,
• Providing safe equipment and a suitable work environment,
• Continually improving to prevent work accidents and occupational diseases,
• Encouraging the active participation of all employees and stakeholders in OH&S processes.

Our aim is to provide a healthy and safe work environment with a zero-accident goal.

Protecting the privacy of all personal and corporate data belonging to our customers, employees, and business partners is one of our company’s core responsibilities. Accordingly, we fully comply with all current legal regulations, especially the Personal Data Protection Law (KVKK), as well as international standards.

In line with our policy:

• We adhere to principles of explicit consent, legitimate purpose, and transparency in the collection, processing, storage, and sharing of personal data,
• We take all necessary technical and administrative security measures against risks of unauthorized access, loss, leakage, or misuse,
• We regularly educate all employees about data security and clearly define their responsibilities,
• We respect data subjects’ rights to access, correct, or delete their data, and respond to their requests within legal timeframes.

We continually review and improve our information security management systems to maintain the highest level of data privacy.